Terms and Conditions for House Cleaners
Welcome to our House Cleaning Services. These Terms and Conditions govern the use of our services. By hiring us, you agree to comply with and be bound by the following terms.
1. Services Provided
We offer a comprehensive range of house cleaning services, including but not limited to:
- Regular Cleaning: Dusting, vacuuming, mopping, and surface cleaning.
- Deep Cleaning: Detailed cleaning of all areas, including appliances and fixtures.
- Move-In/Move-Out Cleaning: Preparing homes for new occupants with thorough cleaning.
- Specialized Cleaning: Including upholstery, carpets, and window cleaning.
Customization of Services
Our services can be tailored to meet your specific needs. Please discuss any special requirements with your assigned cleaner.
2. Booking and Scheduling
Appointments can be scheduled through our online portal or by contacting our customer service. We request at least 24 hours notice for all bookings.
Cancellation Policy
If you need to cancel or reschedule, please inform us at least 24 hours in advance to avoid any cancellation fees.
3. Payment Terms
Payment is due upon completion of the cleaning service. We accept various payment methods, including:
- Credit/Debit Cards
- Bank Transfers
- Mobile Payments
All prices are quoted inclusive of taxes unless stated otherwise.
Pricing and Estimates
Prices are based on the size of the property and the extent of cleaning required. An initial estimate will be provided during booking.
4. Liability and Insurance
We are fully insured and take utmost care while cleaning your property. However, we are not liable for any pre-existing damages or items left unsecured.
Damage Policy
In the unlikely event of accidental damage, please notify us immediately. We will assess the situation and take appropriate action.
5. Client Responsibilities
To ensure efficient service, clients are expected to:
- Provide clear access to the property.
- Secure valuable and fragile items.
- Inform cleaners of any special instructions or areas to avoid.
Access and Security
Clients must ensure that cleaners have the necessary access to the property, including keys or security codes as required.
6. Health and Safety
We adhere to strict health and safety guidelines to protect both our staff and clients.
Use of Cleaning Products
All cleaning products used are environmentally friendly and safe for household use. Clients can request specific products if necessary.
7. Changes to Terms and Conditions
We reserve the right to modify these terms at any time. Clients will be notified of any significant changes via email or our website.
Notification of Changes
Updates to terms will be effective immediately upon posting. Continued use of our services constitutes acceptance of the revised terms.
8. Governing Law
These terms are governed by and construed in accordance with the laws of the jurisdiction in which the service is provided.
Dispute Resolution
Any disputes arising from these terms will be resolved through arbitration in the designated jurisdiction.
9. Confidentiality
We respect the privacy of our clients and ensure that all personal information is kept confidential and secure.
Data Protection
Client information is stored securely and will not be shared with third parties without explicit consent, except as required by law.
10. Termination of Services
Either party may terminate the service agreement with written notice. Termination must comply with the cancellation policy outlined above.
Effect of Termination
Upon termination, any outstanding payments must be settled, and access to the property must be appropriately handled.
11. Independent Contractors
Our cleaners are independent contractors and not employees. We ensure that all contractors adhere to our standards and terms.
Contractor Responsibilities
Contractors are responsible for maintaining their own tools and ensuring compliance with health and safety regulations.
12. Amendments and Waivers
Any amendments to these terms must be made in writing and signed by both parties. Waivers of any terms must be explicitly stated and documented.
Formal Agreements
All changes or waivers are only valid when formally agreed upon to prevent misunderstandings.
13. Force Majeure
We are not liable for any failure to perform our obligations due to unforeseen circumstances beyond our control, such as natural disasters, pandemics, or other force majeure events.
Notification of Force Majeure
In the event of a force majeure, we will notify clients as soon as possible and make reasonable efforts to reschedule services.
14. Intellectual Property
All content provided by us, including cleaning guides and materials, are protected by intellectual property laws and cannot be reproduced without permission.
Usage Rights
Clients are granted a limited, non-transferable license to use the provided materials solely for their personal use.
15. Indemnification
Clients agree to indemnify and hold us harmless from any claims arising out of their use of our services, except where due to our negligence or willful misconduct.
Scope of Indemnification
This includes any claims related to property damage, personal injury, or other liabilities incurred during the provision of services.
16. Entire Agreement
These terms constitute the entire agreement between the client and our House Cleaning Services, superseding any prior agreements or understandings.
No Oral Agreements
All agreements must be documented in writing to be considered valid and enforceable.
17. Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Legal Compliance
All terms comply with applicable laws and regulations to ensure their enforceability.
18. Headings
The headings used in these terms are for reference purposes only and do not affect their interpretation.
Clarity and Organization
Headings help in navigating the terms but hold no substantive legal meaning.
Conclusion
By choosing our House Cleaning Services, you agree to abide by these Terms and Conditions. We strive to provide exceptional service while ensuring mutual respect and understanding between our clients and staff.